FAQ

Shipping & Delivery

 

How long are shipping times?

Your products will ship within 2 to 3 business days from the day your order was placed and can take up to 2 weeks to reach your doorstep. Each product has an estimated delivery time that can be found on the product description page.

 

Returns & Refunds

 

What is your return policy?

Our return policy allows you to return any eligible product within 14 days of the delivery date for a full refund or exchange. Please read the following FAQs to understand the details of our policy.

 

Which products are eligible for return?

All products are eligible for return unless stated otherwise. However, some products, such as perishable goods or items specified as non-returnable, may not be eligible. Please check the product page or contact our customer support for specific details.

 

What are the conditions for a valid return?

To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received. All tags, labels, and accessories should be intact. Additionally, the return should be initiated within 14 days of the delivery date.

 

How do I initiate a return?

To initiate a return, please contact our customer support team via email or contact us page and provide them with your order details. Our team will guide you through the return process and provide you with the necessary instructions.

 

Who covers the return shipping costs?

We offer free return for all purchases. You can return a product you have purchased without any additional charges or fees.

 

What if the product I received is damaged or defective?

If the product you received is damaged or defective, please contact our customer support immediately. We will guide you through the return process and provide a replacement or refund as per your preference.

 

How long does it take to process a return?

Once we receive the returned product, our team will inspect it to ensure it meets the return policy conditions. The processing time may vary, but we strive to process returns within 5-7 business days. After the return is processed, you will receive a refund or exchange notification via email.

 

What if I return an item after the 14-day return window?

Returns requested after the 14-day return window may not be accepted unless there are exceptional circumstances. Please contact our customer support to discuss your situation and determine if an exception can be made.

 

What if I lost the original packaging or labels?

We recommend keeping the original packaging and labels until you are sure about keeping the product. However, if you no longer have the original packaging or labels, please contact our customer support for further guidance.

 

Can I return a gift I received?

Yes, you can return a gift you received, provided it meets the return policy conditions. However, refunds for gifts will be issued to the original purchaser's payment method.

 

How can I get a refund if my credit/debit card is no longer valid or has expired?

For security reasons, the refund will only be processed to the original card from which the payment has been deducted. If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.

 

How can I track the status of my return?

Once your return is initiated, you will receive a return confirmation email with a tracking number (if applicable). You can use this tracking number to monitor the return shipment and its progress. If you have any concerns, feel free to contact our customer support for assistance.

 

Exchange & Cancellation

 

Can I exchange my product for a different one?

Yes, you can exchange your product for a different one, subject to availability. Please contact our customer support to initiate the exchange process. If the new item is of higher value, you will be required to pay the price difference.

 

Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, please contact our customer support for return instructions.